Privacy Policy

Property Covered by This Privacy Policy: Alivia Townhomes
Effective Date: January 1, 2026
Last Updated: January 1, 2026

Alivia Townhomes and Grankol Enterprises Inc., together with their subsidiaries and affiliated entities (“Grankol,” “Company,” “we,” “us,” or “our”), respect your privacy and are committed to protecting your personal information.

This Privacy Policy applies to property websites, applications, phone systems (including recorded calls), SMS/text programs, email communications and newsletters, rental and employment applications, and any other interaction in which this Privacy Policy is provided (collectively, the “Services”). By using the Services, you acknowledge the practices described herein.

1. Information We Collect

1. Information You Provide Directly

   We may collect personal information including your name, address, email address, telephone number(s), property inquiry details, and communications content such as emails, text messages, chats, and recorded calls.

2. Applications

   Rental or employment applications may require date of birth, government-issued identification, employment, education, income information, credit, background, and identity verification data as permitted by law.

3. Resident Information

   If applicable, we may collect payment records, insurance documentation, vehicle information, access logs, smart lock or IoT device usage, security camera footage in common areas, amenity usage, and resident portal activity.

4. Call Recording

   Calls to or from Company phone numbers may be recorded or monitored for quality assurance, training, compliance, and security, subject to applicable consent laws.

2. Automatically Collected Information

We may collect IP addresses, device identifiers, browser and operating system details, location data where permitted, usage behavior, and interaction metrics through cookies, pixels, SDKs, and similar technologies. Browser settings may be used to manage cookies; however, functionality may be limited if disabled.

3. How We Use Information

We use personal information to provide and manage Services, process applications and payments, communicate with you, send transactional and marketing communications, conduct analytics and advertising, comply with legal obligations, and protect against fraud or misuse.

4. Communications & Opt-Out Rights

You may opt out of non-essential communications at any time. Marketing emails include unsubscribe links. SMS/text messages may be stopped by replying STOP. Phone call opt-outs may be requested verbally or by contacting us directly. Transactional, legal, or service-related communications may continue.

5. Sharing of Information

We may share information with affiliates, service providers, advertising and analytics partners, legal authorities when required, and successors in mergers or reorganizations. We do not knowingly sell personal information of minors under 16.

6. Targeted Advertising & Data Sharing

You may opt out of targeted or cross-context behavioral advertising and data sharing as defined by applicable law. We honor Global Privacy Control (GPC) signals where required.

7. Data Retention & Security

Personal information is retained only as long as necessary for business, legal, or regulatory purposes and is protected using reasonable administrative, technical, and physical safeguards.

8. U.S.-Only Services

Services are intended for use within the United States. Information is processed under U.S. law.

9. Your Privacy Rights

Depending on your state of residence, you may have rights to access, correct, delete, obtain a portable copy of your personal information, opt out of targeted advertising or profiling, and limit sensitive data use.

How to Exercise Rights

Email: Privacy@Grankol.com
Phone: 310-549-3011

10. California Privacy Rights

California residents have rights under the CCPA/CPRA, including the right to opt out of sale or sharing of personal information and limit use of sensitive personal information. Authorized agents may submit requests.

11. Nevada & Virginia

Nevada residents may opt out of covered data sales. Virginia residents may access, delete, correct, port, opt out, and appeal decisions.

12. Children

Services are not intended for children under 13.

13. Third-Party Links

We are not responsible for the privacy practices of third-party websites or services.

14. Changes to This Policy

Updates will be posted with a revised date. Continued use of Services constitutes acceptance of changes.

15. Contact

Grankol Enterprises Inc.
620 Terminal Way
Costa Mesa, CA 92627
Phone: 310-549-3011
Email: Privacy@Grankol.com